Refund policy
Return and Refund Policy – MyMomBox
At MyMomBox, our priority is to offer you a pleasant experience and high-quality products. If your purchase does not fully meet your expectations, here are the terms of our return and refund policy:
Return Period
You have 14 days from the date of receipt of your order to request a return, in accordance with European regulations on the right of withdrawal.
Return Shipping Costs
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Returns for defective products are completely free. We cover the return shipping costs.
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For all other returns, shipping costs are the responsibility of the customer.
Condition of Returned Items
Items must be returned in their original condition, unused, and in the original shipping box.
Non-Returnable Items – Exceptions
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Items marked as final sale cannot be returned or refunded.
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Used products are not eligible for return or refund.
Damaged or Incorrect Items
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at contact@mymombox.com so we can resolve the issue as quickly as possible.
Refund Process
Once we receive and inspect your return, you will receive an email confirming whether your refund has been approved or denied.
If approved, your refund will be processed to your original method of payment within 7 to 14 business days.
How to Return an Item?
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Contact us at contact@mymombox.com with your order number and the items concerned.
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A prepaid return label and instructions will be sent to you.
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Drop off your package at the indicated pickup point or post office.
Thank you for trusting MyMomBox — we're honored to support you on this beautiful parenting journey.